HBO9 believes that gaming should remain a fun and entertaining activity. We provide control tools, guidance, and support to ensure every member plays within healthy and responsible limits.
Set daily, weekly, or monthly limits
Manage your own playing time
Pause or stop entirely
Support team ready to help
For HBO9, online gaming is more than just a business — it is a trust. When you choose to play on our platform, you are trusting us not only with your money, but also with your time and well-being. We take that trust seriously.
The reality we acknowledge is that not everyone plays the same way. Some can play casually without any issues. Others may find it hard to stop even when they know they should. It is this second group that hbo9 is committed to helping more proactively.
Responsible gaming doesn't mean we're trying to stop you from having fun. It means we want to make sure that fun comes without unnecessary costs — financial, time, or mental health.
That is why every self-control tool we offer is free, easily accessible, and can be activated without having to justify yourself to anyone. There is no shame in using them — it is a sign of wisdom, not weakness.
All these tools are free, can be activated at any time, and require no explanation
Set daily, weekly, or monthly deposit limits according to your means and budget. Limits take effect immediately once set. To increase a limit, a 7-day waiting period applies to ensure your decision is made with careful consideration.
Control how long you play in a single session. Our platform will send you a reminder when you are approaching your set limit and will automatically close the session once the time limit is reached, for your well-being.
Set the maximum loss amount you are willing to absorb within a given period. Once this limit is reached, you will not be able to continue wagering for the set duration — protecting you from unplanned losses.
Choose to take a break from the platform for 24 hours, 48 hours, 1 week, or 1 month. During the cool-off period, your account will be blocked from any wagering activity. Login remains permitted for withdrawal purposes.
Choose to exclude yourself from the hbo9 platform for 6 months, 1 year, 3 years, or permanently. This option is final and cannot be reversed within the set period — even if you request otherwise.
Stop all marketing communications, promotional notifications, and bonus offers from HBO9 with a single click. This tool helps reduce the urge to play that may be triggered by certain promotions.
All self-control tools are accessible through your account settings in the hbo9 app or website. No questionnaires, no waiting period to lower limits, no barriers to activating self-exclusion. We have intentionally made this process as straightforward as possible.
The process is simple and can be completed in under 2 minutes
Access the HBO9 platform via the website or mobile app. Log in using your username and password.
Click the profile icon in the top-right corner, then select "Account Settings" or "Responsible Gaming" from the menu that appears.
Select from the available self-control tools — deposit limits, time limits, loss limits, a temporary break, or self-exclusion.
Enter your desired limit value or duration. Review and confirm your decision. The control tool will take effect immediately.
A confirmation email will be sent to your registered address. Keep this email as your personal record that the limit has been successfully set.
If you have any difficulty activating these control tools, or if you need immediate assistance, contact the HBO9 support team directly via the live chat function. We will help you activate the relevant tools without any delay.
Early signs of a gambling problem can develop gradually. Recognise them and take action early.
You frequently think about gambling even while doing other activities, or you plan your next session while still in your current one.
You keep playing in hopes of "chasing" money you have lost, even though you know this rarely works and often makes things worse.
You use money intended for bills, food, rent, or family needs for gambling.
You feel the need to hide how much time or money you spend gambling from your partner, family, or friends.
You have tried to cut back or stop gambling but failed, and you feel a strong urge to keep playing even knowing the consequences.
You become irritable, anxious, or stressed when unable to gamble, or your relationships with loved ones are affected by your playing habits.
Answer these questions honestly. This is not a test with right or wrong answers — it is a personal reflection.
Have you ever spent more than you planned when playing?
Do you continue playing after a big loss to "recover" your money?
Does gambling affect your relationships with family or friends?
Do you feel restless or uncomfortable when you are unable to play?
Have you ever borrowed money or sold belongings to fund gambling?
How to read the results: If you answered "Sometimes" or "Often" for two or more questions, we encourage you to use HBO9's self-control tools or speak confidentially with our support team.
This quick guide can help you enjoy gaming without it becoming a problem.
Decide how much money you are willing to lose before you open the platform. Treat this amount like an entertainment budget — just like a movie ticket or a dinner out. Once the budget is gone, the session ends.
Avoid playing when you are angry, stressed, sad, or under the influence of alcohol. Decisions made in an emotionally unstable state rarely lead to good outcomes.
Winning and losing are part of the game. Do not chase losses and do not get so carried away by wins that you play non-stop. Rational decisions come from a calm mind.
Gambling should be one of many entertainment activities in your life — not the only one. Make sure you set aside quality time for family, hobbies, exercise, and meaningful social connections.
Answers to the most frequently asked questions about HBO9 self-control tools
Important Reminder for All hbo9 Members
The hbo9 platform is for adult entertainment (18+) only. Gambling should not be treated as a source of income or a way to resolve financial problems. The mathematical odds in gambling always favour the platform in the long run. Only gamble with money you can afford to lose entirely without affecting your daily life.