HBO9 values the privacy of every one of our members. This document transparently explains how we collect, use, store, and protect your personal information.
Six core pillars of data protection we practise every day at HBO9
All personal data and financial transactions of hbo9 members are protected with 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia. Your data is secured end to end.
Hbo9 has never and will never sell, rent, or share members' personal data with any third party for marketing purposes without your consent. Your information belongs to you.
HBO9 members have full rights to access, amend, or request deletion of their personal data. The process is straightforward and can be initiated through our customer support team, available 24/7.
Your data is retained only for as long as necessary for operational and legal compliance purposes. We use secure servers with strict access controls — only authorised personnel may access member data.
In the event of any security incident involving member data, hbo9 is committed to notifying affected members within the stipulated timeframe and taking immediate remedial action.
All hbo9 data handling practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We view legal compliance not merely as an obligation, but as a moral responsibility to our members.
This Privacy Policy outlines HBO9's ("we", "Platform") commitment to protecting the privacy and personal data of every member ("you") who uses our platform. It is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.
When you register and use HBO9's services, you trust us with your personal information. We take that trust seriously. This policy exists to ensure you know exactly what we do with your data — nothing hidden, no confusing technical jargon.
By using the HBO9 platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request account and data deletion.
HBO9 only collects data that is strictly necessary to operate the platform and ensure a safe, seamless experience for all members. In general, the data collected includes:
| Data Categories | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | KYC verification, fraud prevention | Throughout the active account period + 7 years |
| Contact Information | Communications, customer support, notifications | Throughout the active account period |
| Financial Information | Deposit & withdrawal processing | 7 years (audit requirement) |
| Activity Data | Service improvement, security | 2 years from last activity |
| Technical Data | Security, fraud prevention | 90 days |
Data collected by HBO9 is used exclusively for the following purposes:
HBO9 does not use your personal data to make automated decisions that could negatively affect you without human review. Any action involving account restrictions or closures undergoes manual review by our team.
HBO9 does not sell, rent, or trade members' personal data to third parties. However, in certain limited situations, data may be shared with:
We work with carefully selected third-party service providers to support platform operations — including payment processors, identity verification providers, and technical infrastructure services. All providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with hbo9's instructions.
HBO9 will disclose personal data if required by law, court order, or direction from a legitimate law enforcement agency. In such situations, we will notify the affected member unless prohibited from doing so by law.
HBO9 does not share data with advertising companies, data brokers, or social media platforms. If you receive advertisements from third parties claiming to have your data from HBO9, please report it to us immediately.
The security of your personal data is hbo9's top priority. We implement multiple layers of technical and organisational protection to keep your data safe at all times:
HBO9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our platform.
You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some features on the HBO9 platform.
HBO9 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law. The key data retention schedule is as outlined in Section 2.
You have the right to request deletion of your personal data. However, such requests are subject to the following conditions:
Data deletion requests can be submitted to the hbo9 customer support team. We will process the request within 30 business days and notify you of the status.
As an hbo9 member and data subject under Malaysia's PDPA, you have the following rights:
You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 21 business days.
If your data is inaccurate or outdated, you have the right to request a correction. Updates can be made directly through your account settings or by contacting our support team.
You may request deletion of your personal data subject to the conditions stated in Section 7. Full deletion will be processed once all legal obligations have been fulfilled.
You may opt out of your data being used for marketing communications at any time. Click the "unsubscribe" link in any marketing email or contact our support team.
You have the right to receive a copy of your personal data in a machine-readable format for transfer to another service should you choose to do so.
The hbo9 platform is strictly for individuals aged 18 and above. We do not intentionally collect or store personal data from individuals under the age of 18.
If we discover that personal data of a child under 18 has been collected without proper age verification, we will take immediate steps to delete that data and close the associated account.
If you believe a minor has registered an account on hbo9, please contact our support team immediately. We will investigate and take appropriate action within 24 hours.
HBO9 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technologies we use. Any amendments will be published on this page with a clear effective date.
For amendments that involve material changes to how we handle your data, we will notify you via the email registered to your account at least 14 days before the amendment takes effect. Continued use of the platform after the effective date will be deemed acceptance of the amendment.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the hbo9 Data Protection Officer (DPO) through the following channels:
You may also visit our FAQ page for answers to common questions about privacy and data security at HBO9. Our team is available to assist you 24 hours a day, 7 days a week.